Monday, May 31, 2010
Dealing with conflict-Step 3- Changing your communication-Introduction
The way in which people communicate in conflict situations plays a very important role. For instance, if both people are aggressive and screaming and shouting at each other then the conflict will never be resolved it will only worsen. Likewise if one person is passive and quiet all the time, then it will be easy for the other person to bully. In order for conflict to be managed properly and eventually resolved, both people or parties involved have to ensure that they communicate in a polite, understanding, accommodating and respecting manner.
Townsend (1991) describes four basic responses to conflict situations. They are the assertive, aggressive, passive and manipulative response styles. (Dynamic Growth Training, workshop notes). These four styles or ways of communicating will be the focus of this section.
Insha’Allah these 4 styles will be discussed in the next 4 posts.